Return, exchange and Refund Policy
Thank you for shopping at our online jewelry store. We hope that you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you have the right to return it to us within 30 Days of receiving the product.
exchange: up to 90 days for any exchange.
To be eligible for a return, please make sure that:
The product is in the same condition as you received it, completely new and undamaged.
The product is in its original packaging.
Please note that return shipping is the responsibility of the customer.
If the product meets the above criteria, please contact us at email@example.com to initiate the return process. We will provide you with a return shipping address.
Once we receive the returned product, we will process a refund for the full purchase price, within 2 business days. If the product does not meet the criteria, we will contact you to discuss the issue and determine the next steps.
any other issues we will always stand behind our product, even if we need to redo the finishing in most cases will do refinishing and restoring for free,
Thank you for your understanding and cooperation. If you have any questions about our return and refund policy, please don’t hesitate to contact us.